Shipping policy

Thank you for supporting our business! Please review our shipping policy below.

Processing Time

All orders are processed within 3-7 business days. Because our items are custom made, processing times may vary slightly during high volume periods. You will receive a confirmation email once your order is shipped. 

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on location and selected shipping method. Estimate delivery times:

• Standard Shipping: 3-7

Please note that delivery times are estimates and may be affected by carrier delays beyond our control. 

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor delivery progress.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately. Changes may be possible if the order has not yet shipped.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered by carrier. If you experience an issue, please contact the shipping carrier directly. 

Damaged Items

If your order arrives damaged, please contact us with 48 hours of delivery with photos of the packaging and product. We will work with you to resolve the issue. 

Shipping Delays

While we strive to meet all estimated delivery times, delays may occur due to weather, holidays, or carrier issues. We appreciate your patience and understanding. 

If you have any questions about your order, feel free to contact us at still.moments.company@gmail.com